This page is to keep you up to date with changes to our services as a result of COVID-19. We are committed to continuing to provide quality services for our clients, while keeping our patients and staff safe, and doing our bit to help stop the spread of coronavirus.
Alert Level 2 (Delta) Guidelines - 28.10.21
At Advance Physiotherapy we are committed to protecting our team, our patients and our communities, so at Alert Level 2, we do things a bit differently.
For in clinic appointments:
After booking your appointment, you will be sent a COVID-19 screen to complete before your in-clinic appointment.
If your situation changes prior to your appointment and you, or someone within your bubble whanau, develop any symptoms we ask that you do not turn up to the clinic and that you call to cancel your face-to-face appointment and seek medical advice. We will discuss Telehealth options with you for your physiotherapy treatment.
We look forward to seeing you in the clinic and thank you for your co-operation in keeping us all safe.
The Advance Physiotherapy Team
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Alert Level 3 (Delta) Guidelines
Physiotherapists are now available and able to see patients for face-to-face appointments provided they meet the health COVID screening criteria in Level 3.
If you would like an in-clinic appointment, we will complete a pre-screening with you via phone/email and providing you meet certain criteria you will be seen in clinic otherwise a telehealth appointment will be offered. This enables us to determine if a physical appointment is the best option based on clinical judgement and meeting the covid screening requirements.
We are so pleased to be able to see you in person now and help you through your injury recovery!
What you need to know for in-clinic appointments
We are following Ministry of Health infection control guidelines to ensure our space is as safe as possible for patients and our team. We have always followed thorough cleaning processes, but these will be increased further during this period. For all in-clinic appointments the following procedures are in place:
How to Book
We are not able to take walk-ins during this period, so an appointment is essential.
To book you can either call us on (03) 376 4115, email the clinic at admin@advancephysiotherapy.co.nz , or you can book online via our website.
Telehealth video appointments still remain available as an alternative to in-person appointments.
If you have any questions at all please don’t hesitate to get in contact with us. We look forward to seeing you soon and continuing to support your recovery and wellness pathway!
At Advance Physiotherapy we are committed to protecting our team, our patients and our communities, so at Alert Level 2, we do things a bit differently.
For in clinic appointments:
After booking your appointment, you will be sent a COVID-19 screen to complete before your in-clinic appointment.
If your situation changes prior to your appointment and you, or someone within your bubble whanau, develop any symptoms we ask that you do not turn up to the clinic and that you call to cancel your face-to-face appointment and seek medical advice. We will discuss Telehealth options with you for your physiotherapy treatment.
- Where possible, please come alone, to enable us to maintain safe numbers in the waiting area. We do understand though if you need a support person with you. We will require them to either scan our Covid Tracer QR code or supply their details for contact tracing in our system. They will also need to complete the online pre-screening questionnaire.
- Our clinic team will be wearing a face mask and we require you to wear one also.
- Please while waiting in the waiting area please sit away from others to ensure physical distancing requirements of 2m are met.
- We need you to use the hand sanitiser provided when you enter the premises. You may be asked to confirm that you have done this.
- We always keep a high standard of hygiene, but cleaning will be increased to ensure regular touch points are cleaned between every patient.
We look forward to seeing you in the clinic and thank you for your co-operation in keeping us all safe.
The Advance Physiotherapy Team
______________________________________________________________________________________________________________________________
Alert Level 3 (Delta) Guidelines
Physiotherapists are now available and able to see patients for face-to-face appointments provided they meet the health COVID screening criteria in Level 3.
If you would like an in-clinic appointment, we will complete a pre-screening with you via phone/email and providing you meet certain criteria you will be seen in clinic otherwise a telehealth appointment will be offered. This enables us to determine if a physical appointment is the best option based on clinical judgement and meeting the covid screening requirements.
We are so pleased to be able to see you in person now and help you through your injury recovery!
What you need to know for in-clinic appointments
We are following Ministry of Health infection control guidelines to ensure our space is as safe as possible for patients and our team. We have always followed thorough cleaning processes, but these will be increased further during this period. For all in-clinic appointments the following procedures are in place:
- QR scanning at the clinic is mandatory. You will find QR codes on display around the clinic.
- Patients and staff members must wear a mask.
- Your physiotherapist will wear a mask and gown.
- Please wear or carry with you appropriate clothing for your appointment to assess your injury. We cannot offer you shorts as we would have previously.
- Risk screen questionnaire will be emailed to you to complete prior to your in-clinic appointment.
- You must hand sanitise or wash hands prior to your consult.
- Only 1-2 patients will be allowed in the waiting room at any one time. If the waiting room is full you will need to wait in your car or outside until we call you in.
- After every consultation a treatment room will be cleaned and ventilated.
- No walk-ins please. To book an appointment either call, email or book online.
- And unfortunately, no toilet facilities to be used by patients.
How to Book
We are not able to take walk-ins during this period, so an appointment is essential.
To book you can either call us on (03) 376 4115, email the clinic at admin@advancephysiotherapy.co.nz , or you can book online via our website.
Telehealth video appointments still remain available as an alternative to in-person appointments.
If you have any questions at all please don’t hesitate to get in contact with us. We look forward to seeing you soon and continuing to support your recovery and wellness pathway!
COVID-19: Alert Level 1:
At Level 1 we can see patients in the clinic as normal, and via telehealth (phone or video consultation) under special circumstances. For 'in-clinic' appointments, standard hand and surface hygiene practices and contact tracing are in place during Level 1. We have the NZ Covid Tracer QR code available and recommend all non-patient visitors to the clinic scan the code on arrival.
At Level 1 we can see patients in the clinic as normal, and via telehealth (phone or video consultation) under special circumstances. For 'in-clinic' appointments, standard hand and surface hygiene practices and contact tracing are in place during Level 1. We have the NZ Covid Tracer QR code available and recommend all non-patient visitors to the clinic scan the code on arrival.
COVID-19: Alert Level 2:
At Level 2 we can see patients in the clinic, and via telehealth (phone and video) consultations. For 'in-clinic' appointments the following precautions are in place:
If you are unsure about how these work and would like more information, please contact us and one of our staff are happy to give you a call to discuss any questions you may have.
New patients can contact us by phone or email to arrange an appointment.
If you are a health professional wanting to refer a patient for a Physiotherapy Specialist consultation, please email us a referral or complete an online referral. We will then contact the patient to carry out appropriate Level 2 screening and to schedule an appointment. If you would like to join the consultation by video link, please advise us of this on the referral.
MORE INFORMATION ABOUT TELEHEALTH CONSULTATIONS
What is a telehealth consultation?
Telehealth consultation are consultations with your health professional via a telephone, or video call on either a computer or on your mobile phone.
How does physiotherapy work via telehealth?
During a face to face consultation a large about of information is collected from you which enables us to identify the cause of your symptoms. We do this by asking questions, and then conducting an examination involving movement tests, muscle tests and some other tests for specific conditions. An appropriate treatment plan is then developed and discussed with you. "Treatment" often includes providing detailed information, advice and education about your problem, how to modify your normal activities, how long it may take to improve as well as working together to create a rehabilitation plan. All of this can take place via telehealth with a few modifications. Some tests and treatments that require 'hands-on' may be limited and we will let you know if this affects our ability to make a clear diagnosis or to provide an effective treatment and rehabilitation plan.
What do I need for a telehealth video consultation?
Our consultations take place using a secure platform called Zoom. You will need:
If you do not have the necessary equipment for video consultations, we may be able to arrange a phone consultation instead.
Telehealth Appointments
Our reception staff will send you a secure private zoom link by email a few days before your appointment. Please do a sound test when you receive your zoom link to check it works. Please contact us if you are having trouble. On the day of your appointment, please connect online at least 5 minutes before your consultation. If we are doing a phone consultation only, we will call you at your scheduled appointment time.
Quality of Service
The telehealth consultations will be carried out by the same people who would carry out a face-to-face consultation, so the level of clinical expertise is exactly the same. The use of video enables us to conduct 80-90% of the questioning, testing and education required to provide the same level of service as a face-to-face consultation. However, in some cases our ability to make a diagnosis and treatment plan may be limited if this relies upon having to perform a 'hands-on' test or treatment. In Level 2, we will be able to see you in the clinic if it is safe to do so.
Security and Privacy
Our telehealth platform (zoom) provides a secure medium for telehealth and we aim to provide the same level of privacy and confidentiality as face-to-face consultations. However, it will be your responsibility to ensure that your privacy and confidentiality is preserved in your location as much as is possible, for example by making sure that you cannot be overheard or seen while having the remote consultation.
At Level 2 we can see patients in the clinic, and via telehealth (phone and video) consultations. For 'in-clinic' appointments the following precautions are in place:
- any patients with symptoms will be asked to stay home and contact healthline.
- all patients will be screened by phone, and again on arrival at the clinic for COVID-19 risk exposure & symptoms.
- masks are available for any patients who wish to wear them, and for vulnerable patients
- contact tracing records are kept for all patients, staff and visitors to the clinic. The NZ Covid Tracer QR code is available at reception. All non-patient visitors to the clinic are asked to use this, and/or sign our visitor register.
- physical distancing measures apply in our waiting areas and consulting rooms. Please remain 2m apart from other people in waiting areas, and at least 1m apart from clinic personnel where possible.
- strict hand hygiene and surface cleaning protocols are in place on the front desk and in our clinical areas
If you are unsure about how these work and would like more information, please contact us and one of our staff are happy to give you a call to discuss any questions you may have.
New patients can contact us by phone or email to arrange an appointment.
If you are a health professional wanting to refer a patient for a Physiotherapy Specialist consultation, please email us a referral or complete an online referral. We will then contact the patient to carry out appropriate Level 2 screening and to schedule an appointment. If you would like to join the consultation by video link, please advise us of this on the referral.
MORE INFORMATION ABOUT TELEHEALTH CONSULTATIONS
What is a telehealth consultation?
Telehealth consultation are consultations with your health professional via a telephone, or video call on either a computer or on your mobile phone.
How does physiotherapy work via telehealth?
During a face to face consultation a large about of information is collected from you which enables us to identify the cause of your symptoms. We do this by asking questions, and then conducting an examination involving movement tests, muscle tests and some other tests for specific conditions. An appropriate treatment plan is then developed and discussed with you. "Treatment" often includes providing detailed information, advice and education about your problem, how to modify your normal activities, how long it may take to improve as well as working together to create a rehabilitation plan. All of this can take place via telehealth with a few modifications. Some tests and treatments that require 'hands-on' may be limited and we will let you know if this affects our ability to make a clear diagnosis or to provide an effective treatment and rehabilitation plan.
What do I need for a telehealth video consultation?
Our consultations take place using a secure platform called Zoom. You will need:
- a laptop, iPad, computer or phone with a camera
- to be appropriately dressed for an examination (e.g wearing a singlet top for a shoulder examination)
- to have enough space around you so that we can see your body moving.
- a quiet, private environment with as few distractions as possible.
If you do not have the necessary equipment for video consultations, we may be able to arrange a phone consultation instead.
Telehealth Appointments
Our reception staff will send you a secure private zoom link by email a few days before your appointment. Please do a sound test when you receive your zoom link to check it works. Please contact us if you are having trouble. On the day of your appointment, please connect online at least 5 minutes before your consultation. If we are doing a phone consultation only, we will call you at your scheduled appointment time.
Quality of Service
The telehealth consultations will be carried out by the same people who would carry out a face-to-face consultation, so the level of clinical expertise is exactly the same. The use of video enables us to conduct 80-90% of the questioning, testing and education required to provide the same level of service as a face-to-face consultation. However, in some cases our ability to make a diagnosis and treatment plan may be limited if this relies upon having to perform a 'hands-on' test or treatment. In Level 2, we will be able to see you in the clinic if it is safe to do so.
Security and Privacy
Our telehealth platform (zoom) provides a secure medium for telehealth and we aim to provide the same level of privacy and confidentiality as face-to-face consultations. However, it will be your responsibility to ensure that your privacy and confidentiality is preserved in your location as much as is possible, for example by making sure that you cannot be overheard or seen while having the remote consultation.
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OUR NEW ADDRESS - EFFECTIVE 23 SEPTEMBER 2019
Caledonian Centre, 8 Caledonian Road, St Albans
(Cnr Caledonian & Bealey Avenue – old After Hours Building)
All other details remain the same
Physiotherapy Specialist Contract
From the 1st August 2019, the new “Physiotherapy Specialist Services” contract with ACC will provide full funding for patients referred to a Physiotherapy Specialist for a second opinion on rehabilitation, or for management of a complex condition. Patients receive a 1-hour initial consultation and up to four follow-up visits.
From the 1st August 2019, the new “Physiotherapy Specialist Services” contract with ACC will provide full funding for patients referred to a Physiotherapy Specialist for a second opinion on rehabilitation, or for management of a complex condition. Patients receive a 1-hour initial consultation and up to four follow-up visits.
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Clinic Hours:
These have changed slightly:
Angela Cadogan is now in the clinic every Tuesday from 8am - 5pm
Sarah Betteridge is in the clinic every Tuesday 8.45am - 2:15pm and Wednesday from 9am - 2pm
These have changed slightly:
Angela Cadogan is now in the clinic every Tuesday from 8am - 5pm
Sarah Betteridge is in the clinic every Tuesday 8.45am - 2:15pm and Wednesday from 9am - 2pm
Southern Cross Members
As of 1 October we now have direct billing with Southern Cross.
As of 1 October we now have direct billing with Southern Cross.